|
|
||||||||||||||||||||||||
|
||||||||||||||||||||||||
|
||||||||||||||||||||||||
 |
 |
Copyright 2008
RockPoP Gallery
All Rights Reserved
|
Shipping/Packaging & Insurance The quality of your shipment is our priority and the materials we use to package our products reflect our commitment. If your order contains a combination of items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping. See the FAQ section below for add’l details. We ship to many countries outside the U.S., including Canada, Mexico, the UK, most of Western Europe, many countries in Eastern Europe, Hong Kong, Japan, Taiwan, Australia, and New Zealand. Unfortunately, due to some costly bad experiences in the past, we are unable to ship to customers in Indonesia.
All orders being shipped outside the U.S. and Canada must be shipped to the same address registered to the credit card being used for payment. We also automatically insure the shipment of all items valued at $99.00 or above to U.S. addresses, and ALL shipments overseas. The raw cost of this insurance is added to your final shipping total as a "handling fee".
Tracking your Shipment When your order ships, we e-mail you a Shipping Confirmation acknowledgement. If tracking service is available, we include the Tracking number in your Shipping Confirmation e-mail (if you do not receive a tracking number, then tracking service is not available for your package).
International shipments are shipped only to countries where online tracking services are available, via such services as USPS Global Express or UPS Worldwide Expedited. This add'l tracking capability provides both you, our customers, and the Gallery with an important method of assuring that your orders arrive to their proper destinations.
We use multiple carriers and services to ship our products. Should you have any questions regarding your shipment, please contact the carrier for assistance: Items Damaged in Transit If, when your package arrives, you see that it has been damaged, please refuse the shipment. DO NOT OPEN THE PACKAGE OR DISCARD THE PACKAGING! If you are unable to refuse the shipment at the time of delivery, please either call the carrier or bring the damaged shipment to the carrier's local office and ask that it be returned to the Gallery. Please notify the Gallery at your earliest convenience so that we can work with you to replace your damaged shipment via the fastest method possible.
Return Instructions
RockPoP Gallery is committed to quality products and your satisfaction is 100% guaranteed! If for any reason you are not completely satisfied with your unframed purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Other than for items damaged in transit, shipping charges will not be refunded. To return your item(s), please send an email request to returns@rockpopgallery.com. We will send you an email with a Return Authorization (RA) number which you’ll use to label your return. Please pack them in the original tube or box and include a copy of the original receipt along with a note with the reason for your return, specifying what action you would like us to take – providing you with a Replacement or Refund. Please be sure to mark the return label with the RA number! |